British National, Canadian Permanent ResidentKaranbir Ahluwalia
- 2022 - 2025
Learning Design Consultant
@Lululemon
- Designed and developed ServiceNow Strategic Portfolio Management (SPM) training to 400 users.
- Identified and customised training for 6 different persona types.
- Scripted, recorded and edited over 10 hours of training videos.
- Authored 30 structured knowledge articles for AI training
- Facilitated the transition of portfolio management at Lululemon from Excel to ServiceNow with 0 major incidents.
- Created a microsite with over 30 videos, 40 guides and numerous FAQs for evergreen learning.
- Created a ‘Train the Trainer programme’, onboarding 5 facilitators to deliver end user training.
- Hosted twice weekly office hours that handled over 500 user questions in real time.
2019 - 2022Learning Design Consultant
@Close Brothers Asset Management
- Designed and developed XPLAN training to 250 users.
- Identified and customised training for 4 different persona types.
- Scripted, recorded and edited 6 hours of elearning
- Updated over 45 elearning courses in a range of topics from Fire Safety to ESG by working with subject matter experts from various parts of the business.
- 2015-2019
Learning Designer
@Financial Conduct Authority
- Worked with divisions from across the business including Supervision and Enforcement to create and/or modernise 6 learning pathways which included over 50 individual courses.
- Managed and maintained compliance training suite, releasing training to 3500 users on a monthly basis.
- Increased completion rate of mandatory training from 70% to 95% by optimising content, platform (LMS), policy and working with people managers.
- Managed relationships with 3 external training providers and elearning developers to deliver a brand new pathway for Cyber Security to 2000 users and reducing incidents, for example Phishing failure rate fell by 10%.
- Worked with the Data Analytics team to lay the foundations for a Hub and Spoke model that would eventually have a multi million pound/dollar budget and touch every user (1500) in the organisation that handled data.
2006 - 2009Public Policy, Government & Management
@University of Birmingham, UK.
Bachelor of Science (Bsc)